Welsh Blood Service Quality Policy Statement
"The Welsh Blood Service is committed to effective quality management at every level within the organisation and by the operation of our quality system which satisfies the requirements of ISO 9001. It is dedicated to a system of quality management which will ensure that it provides safe, effective and timely blood products and services and aspires to meet, in full, the expectations and needs of its customers (donors, hospitals, patients and participating laboratories)".
Our definition of Quality is "Meeting our customers' requirements and enhancing customer satisfaction" by regular review of our quality system by senior management. We will carefully specify the requirements for both our suppliers and our processes, which continually satisfy all applicable legal and regulatory requirements in all respects of quality cost, performance, safety and reliability. We are committed to comply with the requirements of our product users.
We will continually work towards improving the effectiveness of our quality management system by constantly measuring customer satisfaction by the following processes - review of complaints, donor surveys, contract review meetings and any other appropriate methods.
We will improve and maintain quality through a planned system of quality assurance management which will cover every part of our activity.
We will provide our staff with the necessary education, training and system support to enable them to, at all times, ensure we meet our customer requirements. This will include staff appraisals, personal development plans and training plans.
We will ensure that every member of staff recognises their responsibility for quality management.
Implementation
The Welsh Blood Service shall ensure that all staff are made aware of the Quality Policy.
Review
A regular series of internal audits, independent external audits by recognised bodies, and management review, will be an essential part of this system. The continuing suitability of this Quality Policy Statement will be a part of this review.