The Welsh Blood Service aims to provide a quality service
to everyone who uses our services. This includes blood
donors, donors who are also registered on the Welsh Bone
Marrow Donor Register and the Hospitals to whom we
supply blood and blood products.
You have a right to complain about any aspect of any of
the services that you receive from us. We view complaints
in a positive light and use the feedback to help us improve
Making a complaint will not adversely affect
the care or service you receive. We will make every
effort to deal with any criticism of our service, to your
satisfaction, by the immediate response of our staff
providing an explanation and an apology. However, this
does not take away your right to make a formal complaint.