Putting donors at the heart of everything we do
Service survey your feedback is important
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- Our new look service is coming soon.
- Your time is precious so please book an appointment.
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- A member of our team will be there to welcome and assist you on arrival.
- We now offer you a drink of water before you donate!
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- We will now open more beds where we can to reduce waiting times.
- More staff will be multi skilled and qualified to insert the donation needle.
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- You will make your donation and enjoy relaxing afterwards on the same bed.
- Regular donors will be able to rest for less time and enjoy a cup of tea sooner!
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- You can now book your next appointment before you leave.
- Thank you for saving a life today!
Our donors are at the heart of everything we do and in order for us to meet future demands from our hospitals we must satisfy their changing needs.
We have carried out an in-depth review and identified what we do well and what more we can do to improve our service to donors.
Measures to improve our service include:
- More flexible opening times which reflect the changing needs and lifestyles of our donors.
- Reduced waiting times by giving donors the opportunity to make an appointment, or book a bed, whilst still retaining opportunities for donors who prefer to attend without a pre-booked appointment.
- Training our staff to be multi-skilled will enable us to collect blood more efficiently and reduce the length of time it takes to donate.