AWBS Update – December 2015

As we move closer towards the ‘go live’ date of 2nd May 2016 for delivery of the All Wales service, things are really moving at pace!

Some of the key programme milestones achieved in the last few months are outlined below.

New Regional Base in Wrexham

The contractors are officially handing over the keys to our new regional base at Pembroke House in Wrexham on Friday 8th January. Pembroke House will be home for the Donor Relations Management staff, the team base for Wrexham Collection team and will also provide storage of blood and products for distribution to hospitals in North Wales

Staff Training Plan

The staff training plan for has been approved at the All Wales Implementation Group (AWIG) meeting on 23rd October 2015. This document outlines the training, learning and development requirements to support both the staff transferring from NHSBT and the staff that will be recruited as part of the new service.

Appointment System

To accommodate the North Wales clinics and donors, adaptations are required to the current Welsh Blood Service appointment system. Several options have been considered and it was agreed at the AWIG meeting on 23rd October 2015 to continue with the development of a new in-house solution. The new system, which is in the final stages of development, can be used on a Welsh Blood Service network, offline and via the internet to maximize the opportunities for donors to book appointments.

Stock Holding Unit Staffing Model

Work is well underway in finalising the organisational structure for the staff working in the blood issuing area of the new Wrexham base. At the AWIG meeting on 23rd October 2015, it was agreed to recruit two supervisor posts to ensure adequate cover during the most critical processes of the day along with six issuing support staff whose role will include reconciliation, storage, issue and distribution of blood, blood components and wholesale products including transport duties and providing on call cover. The supervisor posts are currently being advertised and interviews will be held in North Wales on 14th & 15th January 2016. We will be hosting an open morning in the Stock Holding Unit for people interested in the issuing support staff roles on Saturday 16th January and a recruitment weekend on 6th & 7th February 2016 to appoint to these roles.

Donor Contact Centre

The current Welsh Blood Service donor contact capability needs to be expanded and developed to accommodate the extra demand. Work is now well underway to ensure that the WBS develops a fit for purpose donor contact centre to manage all inbound and outbound contact with donors, including all telephone calls, multimedia contacts and DRM functions. Several new roles will be created to assist with the increase in demand.

Gateway Review

A Gateway Review of the All Wales Blood Service (AWBS) programme was undertaken between 23rd – 25th November 2015.

This external review, conducted by independent experts, examined the delivery confidence for the AWBS programme. In total, the review team interviewed 24 people over a three day period, this included a mixture of internal and external staff associated with the programme. The review team rated the programme as Amber/Green and made a number of recommendations aimed at supporting the programme to succeed. So what does an Amber/Green Status mean? It means that delivery of the programme is probable but recognises that there are some issues requiring attention that will need to be managed. In effect, this means that we need to keep a focus on delivering the operational tasks we know are required within the timeline.